1. We are an independent brand and all of our products are custom and limited. Due to our custom tailoring to each product, our orders take 1-5 business days for fulfillment.
  2. All orders are typically shipped within 1-3 business days of fulfillment unless there is a complication with your order, in which case you will be immediately notified.
  3. Orders will not be shipped during weekends (Saturday and Sunday).
  4. Domestic deliveries typically take 2-7 business days following fulfillment.
  5. Orders are shipped via the United States Postal Service.
  6. We ship internationally to all countries currently allowed to ship to by the United States.
  7. International deliveries typically take 5-10 business days to most countries.  However, Customs clearance does not adhere to any time frame and can prolong delivery.
  8. It is not uncommon for Customs agencies to take up to or beyond a month to process some shipments, especially during high volume seasons like holidays.  Neither DYS Apparel nor the shipping carrier has control over the length of time it takes to clear Customs.
  9. Tracking information is not guaranteed for international deliveries.
  10. Customs charges may apply depending on the country.
  11. No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.
  12. Please allow for longer processing times during/after holidays, sales or special events.
  13. We do not guarantee arrival of shipments in time for any holidays, birthdays, etc.
  14. DYS Apparel cannot be held responsible for packages once they are delivered.