FAQ

PRODUCTS

THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

All of our products are Custom and Limited to preserve the authenticity of our Artists’ work. Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We’ve even had some products sell out in less than an hour! While certain products are very exclusive and only released once, some of our items are restocked regularly.

RETURNS/EXCHANGES

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Items purchased from DYS Apparel. Apparel may be returned for store credit within 30 days of purchase. All items must have their original tags attached and be unworn and unwashed.

Please visit Contact Form for further assistance.

ITEMS NOT PURCHASED FROM OUR WEBSITE

We are not able to accept returns for DYS Apparel products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.

I RECEIVED A DEFECTIVE PRODUCT

Please refer to our Contact Page: www.dysapparel.com/contact and upload a photo of the defective item. Once submitted, we will review your request for approval. Your satisfaction is our number one priority, and we will make sure you receive the high-quality product that you can expect every time from DYS Apparel!

RETURNS/ EXCHANGES ON SALE ITEMS

All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.

We thank you for understanding this policy!

AM I RESPONSIBLE FOR RETURN SHIPPING?

You will be responsible for paying postage on any returns. If you have a defective item or received the wrong product, we will send you another product. We will also waive the standard shipping fee on your replacement item. Please contact info@dysapparel.com if you have additional questions.

I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING

Rest assured, your return will be processed.  To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry.  Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment.  Upon being returned to our facility, we will typically process your return within 4-7 business days.

I WAS SHIPPED THE WRONG PRODUCT

We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at info@dysapparel.com to notify us of the mix-up… please make sure to specify the original product ordered as well as the actual product you received including the style/design, color, and size. We will then send you a prepaid shipping label to return the item. If you would like more information regarding this process, please feel free to visit: www.dysapparel.com/contact for details.

For all other customer service inquiries or questions please email info@dysapparel.com